1Security
Out-of-date software lets people in
Most hacked small business sites run software with known holes that an update has already fixed. Updates go on every month, so the holes are closed before anyone looks for them.
HomeServicesBuildWebsite maintenance
Website maintenance in Melbourne. Checked before it breaks.
Websites rarely break all at once. Software, backups, speed, security and forms are checked every month, so problems are caught and fixed.
Signs a website needs looking after
Five signs a site is wearing down quietly.
Why it happensOut-of-date software and plugins are the most common way sites get hacked or break.
Why it happensWithout a recent, tested backup, one bad update or hack can lose the whole site.
Why it happensNew images, plugins and content slow a site over time, and visitors and Google notice.
Why it happensForms can break after updates or email changes, and enquiries silently disappear.
Why it happensDead links and outdated pages frustrate visitors and look careless to Google.
What the free website health check finds
A plain report on what is out of date, unsafe or broken, from the site itself and public information only. This is the kind of thing it finds on a site nobody has looked after for a year.
Free website health checkExample account · Dental clinic, Melbourne · Public information only
Pages checked31
Problems found41
- 1
Software out of date
The site software and most plugins are behind, two of them on versions with known security holes
23updates waiting
- 2
Security certificate lapsed
Browsers show Not secure in the address bar, and some will warn visitors before the page opens
0days left on the certificate
- 3
Booking form not sending
A test booking sent from the contact page never arrived
1form not sending
- 4
Slow on phones
New photos were added at full size, so the home page takes 6.8 seconds to load on a phone
6.8 sto load on a phone
- 5
Broken links
Links to old pages and a removed price list lead to error pages
14broken links
Fix first · in this order
- Fixes problem 3
Fix the booking form
Sending repaired and tested, so bookings arrive again
- Fixes problem 2
Renew the certificate
The padlock back in the address bar, renewed on its own from now on
- Fixes problem 1
Take a backup, then update
A full backup first, then the 23 updates tried on a test copy before they go live
Check site health
On screen in about a minute · Free · Public information only
What website maintenance includes
Eight checks every month, shown on the clinic's home page. Each one protects a part of the site customers rely on.
- 1
Updates
Site software, themes and plugins kept up to date, tried on a test copy first so an update never breaks the live site.
- 2
Backups
Backups taken regularly and stored away from the site, and one restored each month to prove it works.
- 3
Speed checks
Speed on a phone checked every month. When new photos or plugins slow a page, it is fixed before visitors notice.
- 4
Security
Security scans and the certificate that keeps the padlock in the address bar, renewed before it lapses.
- 5
Broken links
Links to pages that no longer exist are found and fixed, so visitors and Google do not hit dead ends.
- 6
Form tests
Every form and booking button tested each month, so an enquiry never silently disappears.
- 7
Small changes
Help with small text and photo changes, such as new hours or a new team photo, when they are needed.
- 8
Monthly report
What was checked, what was fixed and anything that needs a decision, in plain words.
What can go wrong without maintenance
The three most common problems maintenance prevents, and how each one is caught.
2Breakage
Updates can break pages and forms
An update can move a button, break a layout or stop a form sending. Each update is tried on a test copy and the pages compared before it goes live.
3Slow decline
Sites slow down a little each month
New photos, plugins and pages add weight. Nobody notices one month's change, but a year of it loses visitors and rankings. Speed is measured every month and fixed when it slips.
How website maintenance works
MonTueWedThuFriSatSun1Free checkSoftware, backups, speed, security23Catch-upOverdue updates and urgent fixes4567891011121314151617181920212223242526Monthly checks2728
- 1–2Free check Software, backups, speed, security
- 3–5Catch-up Overdue updates and urgent fixes
- 26Monthly checks Updates, backups, links and forms
Then, to launch and after
- Every month
Checks
Updates, backups, speed, security, links and forms checked.
- Every month
Report
What was done and anything that needs a decision, in plain words.
What arrives every month
One email and a one-page report in plain words: what was checked, what was fixed and anything that needs a decision.
kenjo.digitalNovember: all 8 checks done, nothing needs a decision
kenjo.digitalto you
9:02 amHi there, all eight checks are done for November. Updates are on, the backup was restored and tested, and two broken links on the fees page are fixed. The report is attached.
PDFnovember-report.pdfMonthly report
8 of 8 checks done1.4 s to load on a phone0 problems left open
- Done7 updates
Site software and plugins updated, each tried on a test copy first.
- CheckedBackup restored
The 1 November backup restored to a test copy to prove it works.
- Checked1.4 s on a phone
Down from 1.5 s after two new photos were resized.
- Fixed2 broken links
Both on the fees page, pointing to the old price list.
- OptimisedSaturday hours
New Saturday hours added to the home and contact pages, as asked.
- Next monthBooking plugin
A larger update is out. It will be tried on the test copy first.
How much does website maintenance cost?
Maintenance is priced after the free check, because it depends on the site. Set the four things below to see the rough size of the job.
The fine print, up front
Some maintenance plans tie clients in with terms like these. Here is what changes.
Website healthTerms
Agreed bykenjo.digital
Instead of:
Logins held by the agencyThe logins are yours
The business keeps full access to its site, hosting and domain. Nothing is locked away.
Instead of:
12-month minimum termNo lock-in
There is no minimum term and no contract to sit out.
Instead of:
30 days' notice and an exit feeThree days' notice to stop
Ending maintenance takes three days' notice, and the latest backup goes with the business.
Instead of:
Updates run straight on the live siteTried on a test copy first
Each update is tried on a copy of the site and the pages compared before it goes live.
Instead of:
Backups nobody has ever restoredBackups that are tested
One backup is restored each month, so it is known to work before it is needed.
Instead of:
A report full of jargon, or noneA report in plain words
What was checked, what was fixed and anything that needs a decision, every month.
Instead of:
Work started before anyone checks the siteReviewed first
Every site starts with the free check, so overdue work is agreed before anything changes.
Why Melbourne businesses choose kenjo.digital
4.8
I enjoyed working with kenjo.digital. They're flexible and easy to work with. They're open to making changes as necessary.
kenjo.digital sorted out our SEO from the ground up: the pages, the Google listing and the content. Every step was explained in plain words, and we can now see exactly where our visits come from.
Built to bring enquiries
Every page is planned around what customers come to do and the next step they take.
Looked after every month
Updates, backups, speed and security checked, so the site keeps working.
Follow-up included
Automation can confirm, remind and ask for reviews from day one.
One team for the rest
The same team runs the ads, search and creative, so the site fits all of it.
Website maintenance questions
kenjo.digitalQuestions about Website maintenance- What does website maintenance include?
- Monthly software updates, backups, mobile speed checks, security scans, broken link fixes and form tests, with a plain report.
- Can you maintain a site you did not build?
- Usually, yes. The free check shows whether your site can be maintained as it is or needs work first.
- What happens if the site gets hacked?
- It is cleaned up and restored from a backup, and the cause is fixed.
- What happens if an update breaks something?
- Updates are tried on a test copy first, so most problems are caught there. If something still breaks, the site is restored from the backup taken before the update and the business is told.
- How often are backups taken?
- Regularly, and stored away from the site. One is restored each month to check it works.
- Why does my site need updates if it looks fine?
- Updates close security holes and keep forms and plugins working. A site can look fine for months while the software underneath falls behind.
- What is the padlock in the address bar?
- It shows the site has a security certificate, so what visitors type is sent safely. When it lapses, browsers show Not secure and some warn visitors away.
- Can you make changes to my site?
- Small text and photo changes are part of the help. Bigger changes are quoted separately.
- Will maintenance make my site faster?
- Speed is checked every month and fixed when it slips. A site that is already slow is sped up in the catch-up after the free check.
- Is maintenance included with a new website?
- Yes. Sites built by kenjo.digital are maintained every month after launch.
- Who keeps the logins?
- The business does: the site, hosting and domain logins stay with the business.
- How do I stop?
- Ending maintenance takes three days' notice. There is no minimum term.
Other build services
Website maintenanceSelected
- WebsitesDesigned and built around what customers come to do+Add Websites
- AutomationFollow-ups, reminders and reviews that run on their own+Add Automation
Every service reports into one monthly report. See Web design and automation in Melbourne
Get a free website check
Your site's speed, security, platform version and upkeep, and what to fix first, on screen in about a minute. Free.