Terms

Last updated 10 November 2026

Who these cover

These terms cover the free checks on this website and any work kenjo.digital, a digital marketing service in Melbourne, does for a business. They sit alongside the written quote for each job. If the quote and these terms differ, the quote applies.

The free checks

• The free audit, the website, search, AI, ads and creative checks, and the automation plan cost nothing and commit nobody to anything.
• They are produced automatically from public information and from other services, such as Google PageSpeed Insights, Google Maps, Google Gemini and Apple Podcasts, plus any answers given in the form.
• They are general information only, not professional advice, and are given as is. Results can be incomplete, out of date or wrong, can change from one day to the next, and depend on services kenjo.digital does not control.
• Any decision made from a free check is the business's own. kenjo.digital may change, limit or stop the free checks at any time.
• Ad accounts are only looked at with read-only access that the owner approves.

Before work starts

Every job starts with a review, so what will be done is agreed before anything changes. The scope and price are then set out in a written quote, and work starts once the business accepts it.

No guaranteed results

Marketing results depend on many things outside kenjo.digital's control, including the business's offer, prices and competitors, and the decisions of search engines, ad platforms and AI assistants. kenjo.digital does not guarantee any particular ranking, number of leads, sales, return on ad spend or other result. Examples and estimates on this website, such as time saved or sample reports, are illustrations, not promises.

Platforms and other services

The work relies on platforms run by others, such as Google, Meta, Microsoft, TikTok, website hosts, booking systems and CRMs. Their own terms apply. kenjo.digital is not responsible for what they do, including outages, policy or price changes, rejected ads, suspended accounts, lost data or changes to how they rank or show a business.

The business's part

• Give accurate information, the access needed and timely approvals.
• Make sure everything it supplies, such as text, photos, logos, offers and customer lists, is accurate and that it has the right to use it.
• Check and approve ads, pages and messages before they go live, and make sure its offers, claims and business comply with the law and with each platform's rules.
• Keep its own copies of its content, data and accounts.

Fees and ad spend

Fees are set out in the written quote and invoiced as it says. Ad spend is paid by the business straight to the ad platforms and is not part of the fee. kenjo.digital may pause work while an invoice is overdue.

No minimum term

There is no minimum term, no lock-in and no contract to sit out.

Ending the work

The business can end the work at any time with three days' notice, with no exit fee. kenjo.digital can also end the work with written notice, and straight away if an invoice is unpaid or these terms are broken. Work done up to the end is still payable.

• Ads: the campaigns stay in the business's own ad accounts.
• Websites and maintenance: the site goes with the business, with the latest backup.
• Automation: the automations stop, and every contact and its message history stay in the business's CRM.

What stays the business's

• Ad accounts on Google, Meta, Microsoft and TikTok, and everything in them.
• The website, its words, photos and design, with full logins to the site, hosting and analytics.
• The domain, registered in the business's name.
• The Google Business Profile.
• The CRM, the booking system and every contact.

The automations themselves run on kenjo.digital's account as part of the service.

Limits on liability

To the full extent the law allows:

• kenjo.digital is not liable for any indirect or consequential loss, or for lost profit, revenue, business, data, opportunity or goodwill, however it arises.
• kenjo.digital is not liable for anything arising from the free checks, from the business's own content, decisions or approvals, or from platforms and services run by others.
• kenjo.digital's total liability for any claim connected with its services is limited to the fees the business paid for the service concerned in the three months before the claim.
• All other warranties, conditions and promises that are not written in these terms or the quote are excluded.

Your rights under the Australian Consumer Law

Some rights under the Australian Consumer Law cannot be excluded, and nothing in these terms removes them. Where the law allows liability for those rights to be limited, kenjo.digital's liability is limited, at its choice, to supplying the services again or paying the cost of having them supplied again.

Claims from others

The business agrees to cover kenjo.digital for any claim, loss or cost caused by material the business supplied, by its offers or claims, or by its breach of the law, a platform's rules or these terms.

Changes

These terms can change. The version on this page applies from the date shown at the top. Work already quoted continues on the terms in place when the quote was accepted.

Law

These terms are governed by the law of Victoria, Australia.

Privacy and contact

How information is handled is set out in the privacy policy.

Email [email protected]